delivery & returns

delivery

STANDARD DELIVERY ON POTS IS £5.00 WITHIN UK. We use Royal Mail’s Second Class  or a similar service depending on the size and weight of the box.

EXPRESS DELIVERY ON POTS IS £8.00 PER ORDER WITHIN THE UK. We use Royal Mail’s first class or a similar 24 hr service.

STANDARD DELIVERY ON NECKLACES IS £2.50 WITHIN THE UK. We use Royal Mail’s Second Class service.

EXPRESS DELIVERY ON NECKLACES IS £5.50 PER ORDER WITHIN THE UK. We use Royal Mail’s First class service.

Delivery to other EU countries costs £9.00 per order.  (We will use whichever service seems best depending on individual circumstances.)

Delivery on orders to the rest of the world costs £25.00 per order. (We will use whichever service seems best depending on individual circumstances.)

PLEASE CONTACT US FOR ORDERS from other countries so that we can give you a price for delivery.

returns

If you are not happy with your purchase, please contact us and let us know that you would like a refund and we will help you with the return. Please let us know within 7 days that you would like a refund or if the goods are damaged or faulty.

Unfortunately we cannot cover the cost of returning unwanted products to us unless they are faulty.

Please also ask for proof of posting when returning items to us for your records.

We will process any refund due to you within 30 days of the day we receive your cancellation.